The future of incident reporting

A report takes seconds in the Tellit app and finds its own way to the right person. Simple for your users, efficient for you.

The Reporting App

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SEE IT YOURSELF

How Tellit is used.

Three short films: how to get started, how a report travels, and what the whole solution does.

Register and go

Downloading Tellit, registering and connecting to your organization — the whole set-up, from start to finish.

A report, from start to finish

Someone walks through the neighbourhood, spots what is wrong and sends it off. The film follows each report until it is solved.

The solution in brief

A short walkthrough of what Tellit does and how a report travels from the app to the person who fixes it.

Proven in practice

How Tellit is seen on the ground.

Tellit has made it easier for residents to report community issues and for management to organize and track those reports. Rather than relying on phone calls or emails that can be overlooked, the app provides a centralized system that helps improve communication, transparency, and follow-through. Our homeowners appreciate having a simple way to report issues, and they especially like receiving timely status notifications. I believe it is a worthwhile investment for HOA communities looking to streamline maintenance reporting and resident engagement.
Debbie Rambis HOA Board of Directors Bellalago and Isles of Bellalago, Kissimmee, FL · about 2,500 households

The Tellit app

Nobody should have to know
who to email.

How often have you told your users whom to report an incident to, whom to call, what details to include?

Tellit ends that. Users report what they see — the configuration knows where it goes.

It works for any organization: HOA, rental company, sports club, business, or city administration. You define the incidents and decide, per incident, whether to request photos, answers to specific questions, or an exact location. Tellit routes everything to the right person or company.

The hosted back office with role-based access lets you track incidents, reply to the reporter, and close them. Your data stays yours.

Tired of hunting for the right email address? Point your officials to Tellit.

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The solution

Any organization,
your own incidents.

You define what your users can report — from a broken gate arm to a laptop that will not start. Everything else happens on the way.

What gets reported

Your incidents, your wording

  • You define the incidents you need and the information you want to gather.
  • HOA or community: a defect oven, a malfunctioning sprinkler, a broken gate arm.
  • Company: a laptop that will not start, a VPN that will not connect.
  • City: damaged traffic signs, dark lamp posts, graffiti on public buildings.
  • Per incident you decide whether to ask for photos, answers or an exact location.

Routing

The report finds the right desk

  • The user does not have to know whom to send anything to. The configuration knows.
  • External companies can be involved directly, exactly as you set it up.
  • Several languages spoken? Tellit handles them.
  • One user can work with several organizations in parallel.

Back office

Work the incident, answer the reporter

  • A hosted portal to track, work on and close incidents.
  • A direct communication channel back to the person who reported.
  • History tracking, statistics, role-based access, data exports, integrated mailing.
  • All data is always yours.

Change

Reconfigure on the fly

  • Your set-up is changing? Adjust the configuration for the app at any time.
  • Send push notifications to your users about anything you want them to know.
  • New incident types, new recipients, new questions — without a new release.

Pricing

How Tellit is priced.

Tellit is a hosted service billed as a monthly subscription. The price follows your size: the number of units or doors for an HOA or a rental company, the number of users for a company, a school or a club — a user being everyone on the payroll or the membership list, not only the people who install the app. Pricing is business to business; the people who report never pay anything.

01

Reporting

Your users send incidents from the Tellit app. Each report is routed to the right person or company by email, exactly as configured.

02

Back office

Reports now arrive in the back office instead of in somebody's inbox. Assign them, reply to the reporter, close them and see the statistics. Routing by email stays available for external companies, but it moves into the background.

Example packages, all three parts included

200 units or users USD 250 per month · smallest package
1,000 units or users USD 1,250 per month
2,500 units or users USD 3,000 per month
Set-up is included Building your initial configuration comes with the subscription, not as a separate invoice.
Start with a trial We recommend a trial period first, offered at a reduced rate. The trial set-up becomes the production set-up.
Twelve-month initial term Subscriptions start with a twelve-month term. The details are set out in the agreement.
Prices are net All amounts shown are net. Any applicable sales tax or VAT is added.

Volume discounts start above 2,000. Tellit is currently offered in the United States.

Ask for a quote

Tell us your size and which parts you need, and you get a firm number.

Benefits

A win for all three sides.

Organization

Fewer detours

  • Streamlined processes
  • Saving time on all sides
  • Ownership of data
  • Direct supplier contract
  • Better control
  • Ongoing development
  • Satisfied users

Management

One input source

  • Structured input
  • All contact data available
  • Faster response times
  • Flexible configuration
  • Specialized ticket system
  • Saved time

User

One app, that is all

  • Easy to use
  • Automatic routing
  • Multilanguage
  • Interactive
  • Quicker feedback
  • Quicker solved

For users

Invited by your organization?
Three steps.

This page gives you a quick overview of Tellit if you have received an invitation to use the app.

01

Download the app

Get Tellit from Google Play or the Apple Store.

02

Register

Tap register, enter your name, phone number and email address, then type the PIN code sent to your inbox. Check the spam folder if it does not arrive.

03

Connect to your organization

Scan the QR code you received, or search by name. No QR code and no match? Ask your organization for it — they issue it.

Contact

Let us show you how it routes.

We are happy to share details, present the system live and discuss how your organization would use it — including typical project phases, trial set-ups and pricing.